Privacy Policy

Effective date: July 20, 2026

At Randolph Health Services ("RHS," "we," "us"), we respect the privacy of our customers and visitors. We make every effort to ensure that this website meets strict standards for online privacy, security, business practices, transaction integrity, and availability. This Privacy Policy explains how we collect, use, and share information when you visit this website. This site is intended for United States residents only. By using the site and by submitting information to it, you agree to the practices described here.

Who we are. Randolph Health Services is an independent marketing organization and authorized distributor for Health Compass Inc. ("Health Compass"), the provider of the Vital 110™ and Vital Direct™ solutions. When you ask us to connect you with a Health Compass product, RHS and Health Compass work together to deliver the service you requested. Health Compass maintains its own privacy statement governing the information it collects and processes directly at its site and within its products; this Policy governs the information RHS collects through rhsbenefits.com. If you have specific questions about this Privacy Statement, please contact us using the details below.

Our Privacy Commitments

These principles guide everything below:

• We do not sell, rent, or loan our contact lists — or our customers' contact information — to any outside party, and we do not allow external parties to access them.
• We do not release personal information about you as an individual. Where we study demographics and product interest, we do so in the aggregate only, to improve the site and the services we offer.
• We share your personal information with a third party only with your permission, or where sharing is necessary to provide a service you have requested — and even then, we share no more information than is necessary to perform that service.
• We follow a strictly permission-based approach to email and text messaging, and we honor opt-out requests promptly.
• The only circumstance in which we would release your personal information without your permission is if RHS is compelled to do so by an appropriately empowered governmental or legal authority.

Information We Collect

Information you provide voluntarily. When you unlock premium content (such as brochures, calculators, or appointment booking), we ask for the information needed to identify you and follow up ("Account Information") — your name, mobile phone number, email address, and an audience category (for example, whether you are an individual consumer, an employer, or a licensed agent). We use this information to give you access to the materials and products you request and to contact you in the course of providing them. You may also provide information if you contact us directly. Any financial or enrollment information collected in the course of connecting you with a Health Compass product is used only to verify your identity and to process and attribute that enrollment.

Information collected automatically. When you browse the site, we and our service providers automatically collect your IP address, device and browser type, pages viewed, and interaction events. While IP addresses are logged to track a browsing session, your identity remains anonymous in that logging; tracking IP addresses tells us which parts of the site are used most often and what information visitors find most useful. We use cookies and browser localStorage to operate the site, measure performance (through Google Analytics 4, loaded only after you accept analytics on our cookie banner), and store affiliate attribution codes that identify how you arrived at the site — for example, which representative or referral link brought you here.

How We Use Information

We use the information we collect to:

• Respond to your inquiries and requests;
• Provide the materials, tools, and products you ask for (brochures, calculators, booking, and enrollment with Health Compass);
• Send marketing and informational communications by email and/or text message, where you have given consent;
• Track referrals and attribution so representatives and affiliates are credited correctly, including commission accounting;
• Analyze site usage — in the aggregate — to improve the site and our services;
• Comply with legal obligations and protect our rights.

How We Share Information

We do not sell your personal information, and we will never share it with a third party without your permission except where such disclosure is necessary to provide a service you have requested. When we do share, we provide no more information than is necessary. Specifically:

• Health Compass Inc. If you express interest in a Health Compass product (such as Vital Direct or Vital 110), you authorize us to share your contact information and attribution details with Health Compass so that your enrollment can be processed and correctly attributed. This sharing is part of the service you requested when you asked us to connect you with the product.
• Service providers. We use third-party providers to operate the site and manage leads, including Google (analytics and spreadsheet storage), Netlify (website hosting), and our customer relationship management (CRM) platform. These providers process information on our behalf and only as necessary to perform their function.
• Legal and safety. We may disclose information when we are compelled to do so by an appropriately empowered governmental authority, when required by law or legal process, or to protect the rights, safety, or property of RHS or others.
• Business transfers. If RHS is involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction.

Apart from these purposes, we do not make personal information about an individual user available to anyone.

SMS and Email Communications

Your email address is used only to send you information you have requested. As part of your relationship with RHS, you may choose whether or not to receive certain communications from us, and we adhere strictly to a permission-based email policy. Every marketing email includes an option to unsubscribe; unsubscribe requests are honored promptly, and no further communications of that type will be sent to you once you opt out. We will not sell, rent, or loan our contact lists — or our customers' contact lists — to any outside party.

If you check the SMS consent box on our form, RHS and its representatives may send you marketing and follow-up text messages, including messages sent using automated technology, at the mobile number you provide. Consent to receive text messages is not a condition of any purchase. Message and data rates may apply, and message frequency varies. You may opt out at any time by replying STOP to any message, or get assistance by replying HELP.

If you consent to email marketing, you may unsubscribe at any time using the link in any marketing email or by contacting us at [email protected]. We may still send you non-marketing messages you request (for example, a brochure you asked for). We keep records of your consent, including the date, time, and content of the consent you gave.

Data Retention

We retain personal information for as long as needed to fulfill the purposes described above — typically for as long as we have an active relationship with you and for a reasonable period afterward to satisfy attribution, commission accounting, legal, and recordkeeping requirements. When information is no longer needed, we delete or de-identify it.

Security

We use reasonable administrative, technical, and organizational measures to protect personal information and to maintain the integrity and availability of this site. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Children

This site is not directed to anyone under 18, and we do not knowingly collect personal information from children. If you believe a minor has provided us information, contact us and we will delete it.

Your State Privacy Rights

Depending on where you live, state privacy laws (including those of California, Colorado, Connecticut, Virginia, Texas, Oregon, and others) may give you rights over your personal information, which can include the right to:

• Know or access the personal information we hold about you;
• Correct inaccurate personal information;
• Delete your personal information;
• Opt out of targeted advertising or the sale or sharing of personal information (we do not sell personal information);
• Receive a copy of your information in a portable format.

To exercise any of these rights, email us at [email protected] with your name, the email or phone number you used on the site, and the right you wish to exercise. We will verify your request and respond within the time required by applicable law. We will not discriminate against you for exercising your rights. If we deny your request, you may appeal by replying to our response.

Our Commitment and Your Remedy

RHS intends to take reasonable precautions to abide by this Privacy Policy. However, in the event that RHS does not comply with all terms contained in this Privacy Policy, you agree — by using this site and by submitting information to it — that your sole and exclusive remedy against RHS will be to request that RHS promptly correct the handling of your information going forward so that it accords with this Privacy Policy, and to request that RHS notify anyone to whom it directly transferred any information of the corrected information, or that they cease using such information.

Changes to This Policy

As our website continues to evolve, this Policy may change. The revised version will be posted here with an updated effective date, and material changes will be highlighted on this page. We encourage you to review this Policy on an ongoing basis so that you understand our current privacy practices.

Contact Us

If, at any time, you have questions or concerns about our privacy practices, please contact us — including the words "Privacy Concerns" in your message — at:

Randolph Health Services

[email protected]